Support
Available - Helpful - Comprehensive
Bluetone Media Support
Here when you need us.
Email Support
We offer 2 types of email:
Rackspace Mail and Microsoft365
Status Page
View our Status Page below to see any scheduled maintenance or view any outtages.
Support Desk
Submit a Support Ticket through our Support Desk by clicking the link below!
You can also view any existing tickets by logging in.
If you are unsure what your login is, please let us know!
Frequently Asked Questions
Quick solutions to common technical adjustments
To configure your email clients or phones, utilize IMAP configurations. Use secure.emailsrvr.com for both your incoming server (Port 993) and outgoing SMTP server (Port 465). Make sure SSL/TLS is checked for both.
View Email Setup GuidesFirst, access our Status Page to confirm whether it's a known regional infrastructure outage or standard server tuning. If all networks say operational, bypass standard queues by filing an urgent support ticket directly through Teamwork.
Verify System PerformanceLogin straight into our centralized Help Desk. You can view message threads, upload collateral, monitor developer notes, and review historical closures. Reach out to our account reps if you've misplaced your client portal credentials.
Log Into Support Desk